POLICIES
*please read for New Clients & Existing Clients, come back for updated information. Thank you!
*please read for New Clients & Existing Clients, come back for updated information. Thank you!
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Appointment Policy
Your massage starts at scheduled time. Please come 5 to 10 minutes prior to your scheduled time to discuss any changes with your therapist and be ready for your massage. 10 minutes early for new clients. Late appointments will be seen time allowing. Full rate of scheduled appointment will be due at end of service. You should expect a 2-day TEXT reminder. Please make sure you confirm your appointment and any requirements noted. Payment of Services Heartpoint Healing does not provide credit to clients. It is expected that you pay for your services at the time of service. We accept Cash, Venmo, Check, and all major Credit Cards. HSA cards may be used, but please have a backup form of payment. *If there are any returned checks, you will be charged the amount of the service, plus a $20.00 returned check fee. For every month that it is not paid, the amount owing will accrue an additional $10.00. Cancellation Fee I realize that giving notice in a certain timeframe is sometimes hard to do with different situations, so there will be a leeway in this notice - please read on:
If I am unable to fill your session, you will need to pay the cancellation fee by the day & morning of your canceled appointment via Venmo (please provide your Venmo ID) or Square (please provide your email address) and I will send you an invoice. Having a cancellation fee is not my favorite. I don't love having one and I don't love having to enforce it. For your understanding in having such a policy is absolutely vital because, while a medical doctor can see 35 patients in a day, a therapist generally sees 3-4 clients. I reserve for you, and all my clients, a set portion of my time for the session. If you cancel with less than 24-hour notice, I might not be able to fill that time slot, and I'll lose that entire time from my work schedule. I want you to know that my cancellation policy is not a penalty or punishment and is not personal. I am aware of the difficulty this can be, so I came up with a fair solution for the possibility of waiving a less than 24-hour notice rather than having a flat-out fee. Truth be told, at some point there may be times that you forgot about the appointment (even with a 2-day prior to reminder), or something will come up in your schedule that results in missing this appointment, maybe you can't get away from work, maybe you'll get an onset of the flu, maybe your kids will have a doctor appointment, or your car will break down, or something unavoidable will come up. I am never upset with clients when they miss an appointment. I know that's life. In return, my clients understand that scheduling an appointment with me is like buying tickets to an event. If you miss the event, it doesn't matter why you missed it, or even if it was your first time or you're a seasoned ticket holder, you can't turn in your tickets for a refund. This being the case, my cancellation fee is thankfully not the full cost of the session, but half of the cost of your session. The fact that I am spending so much time talking about this might seem like overkill - thanks for bearing with me! I am fortunate that my clients are fully on board with this policy. So again, the sooner the better to avoid a fee with 24+ reschedule/cancellation or to have a higher possibility of waiving it with a less than 24 hour notice. Thank you for your understanding and support of Heartpoint Healing. **If you are coming in on a donation session, and you cancel less than 24 hours or are a no show, it will be waived one time. If it happens again, you will no longer be eligible for the donation. Donations are gifts from Heartpoint Healing, it is also valuable time that is lost that could have been for another client. Please respect your donation session(s) and the policies. Thank you! Your Time is Also Valuable If Heartpoint Healing has a need to reschedule your appointment (it is a rarity), I will make every attempt to get you in as quickly as possible, if sessions are booked, I will do what I can to open other sessions at other times that I usually do not work to accommodate you, as well as, adding you to a priority waitlist if the accommodations given don't work out for you. |
Privacy Policy
Information shared during the massage (unless noted by you) and all client files are confidential (unless subpoenaed by law or for insurance. Intentions of Massage Therapy Massage therapy provided by Jennie Freestone, (licensed massage therapist) is intended to increase awareness, increase feelings of well-being, can prevent disease and injury, decrease feelings of anxiety and stress and their effects on the body, enhance relaxation, reduce pain caused by muscle tension, increase range of motion, improve circulation and offer a positive experience of touch. Personal Boundaries Maintaining, communicating and respecting boundaries helps both parties build trust and feel safe. It is in this safety that massage therapy is most beneficial. If either party feels uncomfortable or unsafe because their boundaries have been crossed, it is important to discuss it immediately. Please self-advocate. You should disrobe to your level of comfort; however if there is a specific area your needing to be worked on, it is suggested that you disrobe entirely. It is your therapist's responsibility to drape or expose only the part(s) of the body being worked on. However, if there is any clothing on in the area you desire to be worked, the therapist will have to drape over the area and work through the sheet, lessening the therapeutic benefit to you. The massage is strictly therapeutic, and any behavior that is outside the grounds of therapy ends the massage immediately and full payment is expected. Massage for Children/Minors Any client under the age of 18 must have a parent or legal guardian for the initial appointment to sign a consent form. The parent is welcome to be present in the massage room. Health Considerations Your massage therapy is not a substitute for medical examination and/or diagnosis. Please inform your Massage Therapist of any change in your status. It is recommended that you concurrently work with your Primary Care Provider for any condition you may have. Please be aware that your Massage Therapist does not diagnose illness, disease or any other physical or mental disorders, does not prescribe medications, and that spinal manipulations are not a part of massage therapy. Contraindications Under certain medical conditions, massage/bodywork may not be advised. Any sickness is a contraindication to massage. Please be current on CDC guidelines in regards to COVID-19. If you have questions about COVID-19 or an exposure, please text for verification if you need to reschedule or if you can be seen. If there is any question as to whether or not you should be seen for any health or medical concerns, please contact your therapist. Please be considerate of Heartpoint Healing and others that choose to continue following some safety precautions because of personal and family health needs and risks. Please continue to be wise in caring yourself and making best choices regarding your health. If you have been in a car accident or other accident (injury), it is best that you wait 78 hours after the accident to receive a massage. If you have any other questions about contraindications please contact the massage therapist. It is important and your responsibility to update your therapist with any changes in your health that the therapist has not asked you about. Please see the Benefits of Massage and Energy Work Questions? If you have any questions, please contact Jennie by email or text 801-910-1248 |
