POLICIES & PROCEDURES
*please read for New Clients & Existing Clients, come back for updated information. Thank you!
*please read for New Clients & Existing Clients, come back for updated information. Thank you!
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Appointment Policy
Your massage starts at scheduled time. Please come 5 to 10 minutes prior to your scheduled time to discuss any changes with your therapist and be ready for your massage. 10 minutes early for new clients. Late appointments will be seen time allowing. Full rate of scheduled appointment will be due at end of service. *PLEASE NOTE NEW 2019 POLICY* CANCELLATION & RESCHEDULE NOTICE: A 50% CANCELLATION FEE will be assessed for LESS THAN 24 HOURS NOTICE -- RESCHEDULED SESSIONS to another month LESS THAN 24 HOURS will be assessed for PREPAYMENT VIA Venmo or Square Invoice. *if the reason for your CANCELLATION is a contraindication with massage, I will waive the fee as long as your session is rescheduled within two weeks of your original session. Payment of Services Heartpoint Healing does not provide credit to clients. It is expected that you pay for your services at the time of service. We accept Cash, Venmo, Check, and all major Credit Cards including Chip or Magstripe and Contactless such as Apply Pay and Android Pay and Venmo as forms of payment. *If there are any returned checks, you will be charged the amount of the service, plus a $20.00 returned check fee. For every month that it is not paid, the amount owing will accrue an additional $2.00. Discounts More than one discount or gift certificate cannot be combined with one session. [AS OF JUNE 1st 2019 Gift Certificates can now be used together.] However, your birthday postcard can be used as is, used with any discounted or combined with any scheduled session. Privacy Policy Information shared during the massage and all client files are confidential except when subpoenaed by a court of law. Before client information is shared between your care providers, the client will be asked to sign a Release of Medical Information form. Health Considerations Your massage therapy is not a substitute for medical examination and/or diagnosis. Please inform your Massage Therapist of any change in your status. It is recommended that you concurrently work with your Primary Care Provider for any condition you may have. Please be aware that your Massage Therapist does not diagnose illness, disease or any other physical or mental disorders, does not prescribe medications, and that spinal manipulations are not a part of massage therapy. Contraindications Under certain medical conditions, massage/bodywork may not be advised. Your Massage Therapist will discuss this with you. It is important and your responsibility to update your therapist with any changes that the therapist has not asked you about. 
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Massage for Children/Minors
Any client under the age of 18 must have a parent or legal guardian for the initial appointment to sign a consent form. The parent is welcome to be present in the massage room. Personal Boundaries Maintaining, communicating and respecting boundaries helps both parties build trust and feel safe. It is in this safety that massage therapy is most beneficial. If either party feels uncomfortable or unsafe because their boundaries have been crossed, it is important to discuss it immediately. You should disrobe to your level of comfort; however if there is a specific area your needing to be worked on, it is suggested that you disrobe entirely. It is your therapist's responsibility to drape or expose only the part(s) of the body being worked on. However, if there is any clothing on in the area you desire to be worked, the therapist will have to drape over the area and work through the sheet, lessening the therapeutic benefit to you. The massage is strictly therapeutic, and any behavior that is outside the grounds of therapy ends the massage immediately. Session Procedures If this is your first session, you will be sent the New Client form prior to your appointment via email. Please bring it in with you 10 minutes prior to your scheduled session. This allows the needed time for discussion on any questions between the client and therapist. Your massage therapist will ask you your healthcare goals to tailor your sessions. This helps maximize the potential of your massage therapy session. I encourage you to ask any questions you might have before the session, so we can allow you to be completely aware of your choices before we begin. It is important that the client is open and honest with the massage therapist prior to your session and after your session with any feedback. In general, the massage you will receive consists of touch, friction, kneading, joint movements, percussion, vibration and stroking of the arms, legs, head, neck, face, chest, abdomen and back unless it is a specific massage or modality. If you are getting a Deep Tissue massage, it is also not uncommon for receivers of Deep Tissue Massage to have their pain replaced with a new muscle ache for a day or two. Deep tissue work varies greatly. What one calls deep tissue another will call light. When receiving deep tissue work it is important to communicate what you are feeling. Massage lotion will be used to enhance the therapeutic results of the massage. Massage oil is also available. For general massages you have the option to add in high quality essential oil(s) and products to your session. Your therapist may also suggest an essential oil for your session. There is no added charge for adding essential oils or products, excluding the high quality essential oil technique. Aromatherapy may be used in each session to create an additional therapeutic experience for you. If you prefer not to have a diffuser in your session, please note that with your therapist. Sanitation & Hygiene is of importance prior to your massage, it is expected that you will come clean to your appointment. Talking will be kept to a minimum to create the most healing environment and music will be played to assist in relaxation. You may at times receive guided imagery from your therapist to promote heart, mind, body & spirit healing. Specific Massage If you are coming in for a specific massage, such as Cranial Sacral Therapy, you will be asked to come appropriately dressed. Adjusting Treatment If you experience any pain or discomfort during the session, please communicate that to your therapist so that the treatment can be adjusted. Questions? If you have any questions, please contact Jennie by email or call or text 801-910-1248 | |||
